Fregix Operations Automation
Your operations.
Our automation.
Every freight forwarder operates differently. Your technology should too. Stop adapting your operations to software. Start building technology around the way your business already works.
Where the hours go
- Rate requests to agentsdaily
- Chasing agent repliesdaily
- Preparing quotationsdaily
- Status updates to clientsdaily
- Shipping instructions & HBLsper shipment
- Pre-alerts and arrival noticesper shipment
- Re-keying between systemsconstant
None of this is skilled work. All of it is done by skilled people.
Start with the arithmetic
How much of your month is repetition?
Repetitive work is never one task. It is email, data entry, follow-ups, documents, status updates and chasing, spread thinly across every desk until nobody can see the total. Move the sliders to match your operation.
Repetitive hours, per month
396About 2.5 full-time people, every month
Calculated on a 160-hour month from the figures you entered. It is an estimate meant to start a conversation, not a quotation.
And the hours nobody is there
45/168
hours a week your office is staffed
Automation covers all 168. An agent in Shanghai replying at 3am, a client inquiry on Saturday, a booking confirmation during Eid, handled when they arrive rather than when someone opens the office.
The real problem
Every freight forwarder has a different bottleneck.
Some companies struggle with hundreds of daily emails. Others lose hours preparing quotations, updating shipment statuses, generating documents, or coordinating with overseas agents.
Many have already invested in software and still run the business on spreadsheets, email and manual follow-up.
The problem is rarely a lack of software. It is the gap between your software and your actual operations.
At Fregix we bridge that gap. We do not start by selling you another system. We start by understanding your business.
How we work
We learn your operations. Then we automate them.
We listen
We sit down with your operations, pricing, sales and management teams to understand how work actually gets done, not how the manual says it should.
We map your existing workflows, identify repetitive activities, and find where delays, errors and unnecessary cost occur.
We identify opportunities
Not everything needs automation. We pick the processes where automation delivers measurable improvement in productivity, response time, accuracy and operating cost.
Opportunities are ranked by business impact, so the first thing we build is the thing that pays back fastest.
We build around you
Our team designs and implements automation tailored to your operation: connecting existing software, automating email, processing documents, or coordinating several departments at once.
The solution fits your business. Your business does not reshape itself to fit the solution.
We improve together
Operations evolve, and so should your automation. We monitor performance, tune workflows, and help you automate more of the business over time.
Think of Fregix as your dedicated freight automation partner, not a vendor who disappears after go-live.
Scope
What can we automate?
Seven areas where forwarders most often find hours trapped, and an eighth for everything else.
Quoting
Freight quotations & pricing
Inquiry processing, rate collection from your agent network, quotation preparation, follow-ups and customer responses.
Operations
Shipment operations
Less manual work in shipment creation, status updates, milestone tracking and day-to-day operational coordination.
Documents
Documentation & data entry
Information extraction and document preparation across the paperwork every shipment generates.
Clients
Customer communication
Routine shipment notifications, quotation follow-ups, status updates and customer service workflows, sent on time without anyone remembering to.
Network
Agent & carrier coordination
Streamlined communication with overseas agents, carriers, transport providers and other logistics partners.
Finance
Financial & administrative workflows
Invoice preparation, payment reminders, reconciliation support and the operational reporting management asks for every month.
Integrations
System integrations
Connecting the freight management system, accounting software, spreadsheets, mail platforms and internal applications you already run.
Something else
Tell us the one that is yours
Every freight forwarder has its own operational quirks. If your team repeats a process every day, there is a good chance we can automate it.
Discuss your automation challengeNo rip and replace
You don’t need to replace your existing systems.
You have already invested in software, processes and people. Our goal is not to replace all of it. It is to make what you already run work better.
Fregix builds automation that connects to your current systems wherever suitable integrations and permissions exist. Your team keeps using familiar tools while the repetitive work happens in the background.
Less disruption. Faster adoption. Better productivity.
One bottleneck first
Start small. Scale with confidence.
You do not need to automate the whole company overnight. We recommend starting with a single operational bottleneck.
Together we pick a high-impact process, build a working solution, and measure the result. Once your team sees the benefit, we expand into other departments and workflows.
One bottleneck solved today. A more efficient freight operation tomorrow.
The difference
More than a software provider. Your automation partner.
Traditional software companies build a product and expect the business to adapt to it. Every forwarder who has lived through an implementation knows how that goes.
Fregix takes a different approach. We combine freight industry knowledge, workflow engineering and automation technology, and build around the realities of your business.
We know what an agent reply looks like at two in the morning in a currency you do not quote in. That knowledge is the product.
Handle more shipments, serve more customers and grow revenue, without growing operational complexity at the same rate.