Fregix

“They are extremely important.

Freight forwarding is a relationship-based business.

You cannot simply collect hundreds of agent contacts and assume you have a reliable network.

You need to understand the companies you’re working with.

Over time, you learn which agents are dependable, which ones are competitive on particular routes, and who can support different shipment requirements.

That experience has value.”

“Having a good network and managing that network efficiently are two different things.

You may have many international agents, but that doesn’t mean you’re using all those relationships effectively.

Sometimes the team contacts the same familiar agents because that’s what they’re used to doing.

There may be other agents in the network who could provide competitive options.

The challenge is managing the communication without creating unnecessary work.”

“Of course. You have to be practical.

There are many software solutions available, but not every system understands how freight forwarding companies actually operate.

If a platform requires you to change your existing relationships or completely reorganize your business, you have to consider whether it’s worth the effort.

For us, the important thing was that Fregix could work with our existing agents.”

“The workflow was familiar.

We receive an inquiry, contact our agents, review the quotations, and prepare an offer for the customer.

Fregix helps organize that process.

We are still dealing with our agents. We still decide who we want to work with.

The difference is that managing the inquiries and responses becomes easier.

That is a practical improvement.”

“It’s been positive.

The platform is straightforward, and we use it in our regular pricing activities.

What I appreciate is that we can review the responses in one place.

When you’re dealing with multiple agents, having the information organized is useful.

It helps the team manage its work more efficiently.”

“Yes, I think that’s possible.

Many companies have invested years in building international relationships.

But when an inquiry arrives, the pricing team may contact only a few agents because they’re familiar with them.

That doesn’t necessarily mean those agents are always offering the most competitive option.

There is value in understanding your network better and making it easier to engage the right partners.

Of course, you still have to consider reliability and service quality.”

“I believe technology will become more important, but relationships will remain essential.

Freight forwarding involves trust, experience, and coordination between different parties.

Software cannot replace all of that.

What technology can do is make communication and information management more efficient.

The companies that combine their industry experience with better systems will be in a stronger position.”